General Terms & Conditions

  1. General
  2. Contract and Contents of Webpages
  3. Pricing
  4. Order Acceptance
  5. Invoicing & Payment
  6. Shipping and Retention of Title
  7. Complaint & Tolerance
  8. Cancellation Policy & Exclusion from Cancellation when Consumer Contracts Apply
  9. Documents & Copyright
  10. Privacy Policy
  11. Enforceability
  12. Place of Fulfillment & Jurisdiction

1. General

The following General Terms and Conditions apply to all orders placed through our online shop by consumers and traders. The current version of the General Terms and Conditions is available any time from our online shop pages for reading and downloading and storing. Orders are only accepted on the basis of these General Terms and Conditions. Conflicting terms and conditions of our contract partners or third parties only apply if the sedruck KG explicitly and in written form have agreed to these. 

By placing an order or making use of our services in any other way, the customer automatically agrees to our general business and delivery terms and conditions.

 

2. Contract and Contents of Webpages

The language available for conclusion of the contract is German. By listing the products in the online shop we make a binding offer to conclude a contract concerning these articles.

You can first place a product in the shopping cart without obligation and check and correct your order any time before submitting your binding order. The contract is formed when you confirm that you have read and accepted the General Terms and Conditions and you accept the offer by clicking the "submit order now" button.

In your customer account you can find your stored data and informations on your orders. We will store the text of contract and prompt send it as an order confirmation together with the instructions of cancellation to you by e-mail. The current version of the Gereral Terms and Conditions is available any time from our online shop pages for reading an downloading and storing.  You can view your past orders in your customer account. The Gereral Terms and Conditions applicable at the time of ordering are not stored.

The information on our webpages is provided and maintained with great care and to the best of our knowledge. However, we cannot guarantee that the information is always correct, complete, up-to-date or available at all times. All information is subject to change and errors. Liability shall be excluded for possible direct or indirect damage of material or non-material nature, caused by the use or non-use of the information and services provided. Use is at the user's own risk, except if incorrect information was provided by gross negligence or intention. We explicitly reserve the right to change, add or delete parts of our complete webpages or to cease or delete publication temporarily or permanently without special notice.

3. Pricing

All price quotations are made in EURO and include, if not indicated otherwise, the legal sales tax and exclude packaging and shipping costs.

All prices only apply for our online shop and not for our partner shops or local shops. Please contact our local shops for their pricing details. Thank you. 

4. Order Acceptance

By placing the order the customer confirms his solvency and creditworthiness. Should there be any doubts concerning this, we reserve the right to withdraw from our obligation to fulfill the order or to demand appropriate securities or advance payments. We will confirm the customer's order via email, under condition of availability of the ordered product. For orders that are shipped to a third person, the person placing the order is our customer and liable, as is the third person.

According to §28b No. 4 BDSG (German Federal Data Protection Act): For the purpose of deciding on the creation, execution or termination of a contractual relationship, we may calculate or use a probability value for which we may use address data among others. 

5. Invoicing & Payment

We only accept the payment methods indicated in the ordering process. At the moment these are: PayPal and direct banking (Sofort-Überweisung), direct debit and credit card. Payment by invoice is only available after request. The invoice is to be paid immediately without any deductions, in so far as the indicated amount has not yet been paid by another accepted payment method. In case the customer remains in default with the payment, we reserve the right to charge a fee of 2.00€ for every reminder notice. 

6. Shipping & Retention of Title

The proprietary rights of all ordered products remain with the contractor until the customer has fully paid for these. We ship exclusively under extended retention of title and are entitled to make partial deliveries. 
Of course we do everything to guarantee fast delivery times. However, it is possible that the times indicated may vary, as they are provided by the chosen delivery service. Therefore, we shall not be liable and the customer is not entitled to any compensations for damages should the delivery times vary and not correspond with the times indicated. Should the customer refuse to accept the delivered order, the order is still considered as delivered and we will charge a compensation fee amounting to 15.00 € and request the invoice to be paid. As printing and binding services are very customer-specific, we can only cancel orders provided that the already rendered services are paid for. If an order is cancelled, we additionally charge a fee of 15.00 €.  

7. Liability for defects & tolerance

It applies the legal right of defect. We always strive to deliver to your complete satisfaction. Should complaints nevertheless arise, these can only be considered if they are reported in writing as an open defect within 8 days after receipt of the goods and as a hidden defect within 2 weeks after discovery.

Defects of a part of the delivered goods do not entitle to the complaint of the entire delivery, unless the partial delivery is of no interest to the customer. In the case of disputed complaints, the contractor is free to replace the defective goods with new ones or to remedy the defect. If the contractor fails to comply with this obligation within a reasonable period of time or if the repair fails despite repeated attempts, the client may demand reduction or cancellation / withdrawal.

Damages in transit are to be complained to the supplier in writing immediately and reported to us. The costs for the return are only then replaced by us if we have accepted the complaint and if the goods were returned after consultation with us. 

Please do not send any goods back without request. However, we reserve the right to demand the return of the entire shipment for verification purposes.

Any claims for damages can not be made. Complaints due to incorrect data will not be accepted as the responsibility for the print data lies with the client. Please check your print data carefully. For all printed materials, minor variations in color and format may occur even with existing original print patterns or data or compared to a previous job without any reason for complaint. The same applies to the comparison between other products (for example digital proofs, proofs, preliminary samples) and the final product.

Due to production reasons, we can not pay attention to the direction of the paper. A resulting slight break-open during folding and deviations in the strength or stiffness of the product are acceptable and can not be complainted about. Production-related or machine-related, it can lead to unavoidable minor cutting, punching, embossing, printing and folding tolerances that do not entitle to reclamation. Material changes that occur due to age or environmental impact do not constitute a defect. In this regard, the reclamation of paper corrugations is excluded because they can not be avoided in digital printing. The acknowledgment of a complaint related to the above reasons lies with the contractor.

Please note that we accept no liability for the processing of foreign materials. The processing e.g. self-printed paper, scanning your originals, etc. is at your own risk, even if processing is carried out by a sedruck employee. There is no liability for a damage to the originals.

8. Cancellation Policy & Exclusion from Cancellation when Consumer Contracts Apply

8.1 Right of Revocation Concerning Delivery of Orders Which Are Not Customer-Specific and Are Delivered in One Single Consignment

You are entitled to withdraw from this contract without giving any reason within a period of fourteen days. The period of revocation is fourteen days, and begins on the day you or a third person designated by you and who is not the deliverer, receive or have received the order. 

In order to exercise your right of revocation, you must inform us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, telefax, email or by telephone). You may use the provided order cancellation template, but this is not mandatory.

In order to meet the deadline for withdrawal, it is sufficient for you to dispatch your notification of withdrawal before the end of the revocation period.

Consequences of Revocation

Should you decide to withdraw from this contract, we must refund all payments that we have received from you, including cost for shipping (with exception of any additonal costs that occured because you chose a shipping option other than our cheapest standard shipping), immediately and at the latest within fourteen days of the day on which we received your notification of withdrawal. As a general rule we use the same payment method to refund your payments that you used for the original transaction. Unless otherwise was expressly agreed with you. Under no circumstances shall you be charged any fees for this refund. We are entitled to refuse refund until we have received the original order or you can provide evidence that the order is being returned to us, depending on what is the earliest.

You must return the delivered products to us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) immediately and at the latest within fourteen days of the day on which we received your notification of withdrawal. The deadline is considered met if you dispatch the order before the end of the fourteen day period. We will bear the costs for the return consignment. You are only liable for any diminished value of the product if this diminshed value is due to other use than testing the quality, properties and functionality of the product.

Special note: The right of revocation shall not apply if you expressly agreed that we begin processing your order before expiry of the revocation period.

8.2 Right of Revocation Concerning Delivery of Several Orders Which Are Not Customer-Specific and Are Delivered in Several Consignment

You are entitled to withdraw from this contract without giving any reason within a period of fourteen days. The period of revocation is fourteen days, and begins on the day you or a third person designated by you and who is not the deliverer, receive or have received the order. 

In order to exercise your right of revocation, you must inform us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, telefax, email or by telephone). You may use the provided order cancellation template, but this is not mandatory.

In order to meet the deadline for withdrawal, it is sufficient for you to dispatch your notification of withdrawal before the end of the revocation period.

Consequences of Revocation

Should you decide to withdraw from this contract, we must refund all payments that we have received from you, including cost for shipping (with exception of any additonal costs that occured because you chose a shipping option other than our cheapest standard shipping), immediately and at the latest within fourteen days of the day on which we received your notification of withdrawal. As a general rule we use the same payment method to refund your payments that you used for the original transaction. Unless otherwise was expressly agreed with you. Under no circumstances shall you be charged any fees for this refund. We are entitled to refuse refund until we have received the original order or you can provide evidence that the order is being returned to us, depending on what is the earliest.

You must return the delivered products to us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) immediately and at the latest within fourteen days of the day on which we received your notification of withdrawal. The deadline is considered met if you dispatch the order before the end of the fourteen day period. We will bear the costs for the return consignment. You are only liable for any diminished value of the product if this diminshed value is due to other use than testing the quality, properties and functionality of the product.

Special note: The right of revocation shall not apply if you expressly agreed that we begin processing your order before expiry of the revocation period.

8.3 Exclusion of the Right of Revocation for the Delivery of Orders Which Are Customer-Specific

The right of revocation is not applicable for distance contracts – concerning the delivery of orders that are not pre-manufactured and where manufacturing is based on personal choices by the customer or which clearly correspond with the customers personal needs. As far as the order of the print products is made via the website of the sedruck KG according to customer specifications, the legal right of revocation is excluded. A contractual right of revocation is not guaranteed.

9. Documents & Copyright

The documents must be provided in the formats indicated on our website. Otherwise we cannot guarantee a flawless end result. The customer is responsible for their documents. It is prohibited to copy works protected by copyright. The contractor is not liable for the contents of the order. By placing an order the customer confirms that they possess all proprietary rights and copyrights for or are authorised to re-use the provided documents. The customer is liable for all damages caused by ineligible use and will bear all incurred costs. We remain entitled to claim compensation for the order, should a third party claim copyrights or rights of use. As soon as this is the case the contractor will invoice the costs for the provided services and the incurred costs.

10. Privacy Policy

You can read our Privacy Policy here.

11. Enforceability

Should individual phrases or parts of the text no longer comply or no longer fully comply with current legal requirements, the content and validity of the remainder of the document remains unaffected. In such a case the invalid provisions shall be reinterpreted or complemented or replaced so that the economic and intended purpose of the invalid provision is met or becomes valid.

12. Applicable law and place of jurisdiction

For contracts with traders, legal persons governed by public law or special public law funds, the exclusive place of performance and place of jurisdiction is our registered office in in 04178 Leipzig, Germany. Toward consumers legal regulations apply.

General Terms & Conditions

  1. General
  2. Contract and Contents of Webpages
  3. Pricing
  4. Order Acceptance
  5. Invoicing & Payment
  6. Shipping and Retention of Title
  7. Complaint & Tolerance
  8. Cancellation Policy & Exclusion from Cancellation when Consumer Contracts Apply
  9. Documents & Copyright
  10. Privacy Policy
  11. Enforceability
  12. Place of Fulfillment & Jurisdiction

1. General

The following General Terms and Conditions apply to all orders placed through our online shop by consumers and traders. The current version of the General Terms and Conditions is available any time from our online shop pages for reading and downloading and storing. Orders are only accepted on the basis of these General Terms and Conditions. Conflicting terms and conditions of our contract partners or third parties only apply if the sedruck KG explicitly and in written form have agreed to these. 

By placing an order or making use of our services in any other way, the customer automatically agrees to our general business and delivery terms and conditions.

 

2. Contract and Contents of Webpages

The language available for conclusion of the contract is German. By listing the products in the online shop we make a binding offer to conclude a contract concerning these articles.

You can first place a product in the shopping cart without obligation and check and correct your order any time before submitting your binding order. The contract is formed when you confirm that you have read and accepted the General Terms and Conditions and you accept the offer by clicking the "submit order now" button.

In your customer account you can find your stored data and informations on your orders. We will store the text of contract and prompt send it as an order confirmation together with the instructions of cancellation to you by e-mail. The current version of the Gereral Terms and Conditions is available any time from our online shop pages for reading an downloading and storing.  You can view your past orders in your customer account. The Gereral Terms and Conditions applicable at the time of ordering are not stored.

The information on our webpages is provided and maintained with great care and to the best of our knowledge. However, we cannot guarantee that the information is always correct, complete, up-to-date or available at all times. All information is subject to change and errors. Liability shall be excluded for possible direct or indirect damage of material or non-material nature, caused by the use or non-use of the information and services provided. Use is at the user's own risk, except if incorrect information was provided by gross negligence or intention. We explicitly reserve the right to change, add or delete parts of our complete webpages or to cease or delete publication temporarily or permanently without special notice.

3. Pricing

All price quotations are made in EURO and include, if not indicated otherwise, the legal sales tax and exclude packaging and shipping costs.

All prices only apply for our online shop and not for our partner shops or local shops. Please contact our local shops for their pricing details. Thank you. 

4. Order Acceptance

By placing the order the customer confirms his solvency and creditworthiness. Should there be any doubts concerning this, we reserve the right to withdraw from our obligation to fulfill the order or to demand appropriate securities or advance payments. We will confirm the customer's order via email, under condition of availability of the ordered product. For orders that are shipped to a third person, the person placing the order is our customer and liable, as is the third person.

According to §28b No. 4 BDSG (German Federal Data Protection Act): For the purpose of deciding on the creation, execution or termination of a contractual relationship, we may calculate or use a probability value for which we may use address data among others. 

5. Invoicing & Payment

We only accept the payment methods indicated in the ordering process. At the moment these are: PayPal and direct banking (Sofort-Überweisung), direct debit and credit card. Payment by invoice is only available after request. The invoice is to be paid immediately without any deductions, in so far as the indicated amount has not yet been paid by another accepted payment method. In case the customer remains in default with the payment, we reserve the right to charge a fee of 2.00€ for every reminder notice. 

6. Shipping & Retention of Title

The proprietary rights of all ordered products remain with the contractor until the customer has fully paid for these. We ship exclusively under extended retention of title and are entitled to make partial deliveries. 
Of course we do everything to guarantee fast delivery times. However, it is possible that the times indicated may vary, as they are provided by the chosen delivery service. Therefore, we shall not be liable and the customer is not entitled to any compensations for damages should the delivery times vary and not correspond with the times indicated. Should the customer refuse to accept the delivered order, the order is still considered as delivered and we will charge a compensation fee amounting to 15.00 € and request the invoice to be paid. As printing and binding services are very customer-specific, we can only cancel orders provided that the already rendered services are paid for. If an order is cancelled, we additionally charge a fee of 15.00 €.  

7. Liability for defects &amp tolerance

It applies the legal right of defect. We always strive to deliver to your complete satisfaction. Should complaints nevertheless arise, these can only be considered if they are reported in writing as an open defect within 8 days after receipt of the goods and as a hidden defect within 2 weeks after discovery.

Defects of a part of the delivered goods do not entitle to the complaint of the entire delivery, unless the partial delivery is of no interest to the customer. In the case of disputed complaints, the contractor is free to replace the defective goods with new ones or to remedy the defect. If the contractor fails to comply with this obligation within a reasonable period of time or if the repair fails despite repeated attempts, the client may demand reduction or cancellation / withdrawal.

Damages in transit are to be complained to the supplier in writing immediately and reported to us. The costs for the return are only then replaced by us if we have accepted the complaint and if the goods were returned after consultation with us. Please do not send any goods back unsolicited.

Any claims for damages can not be made. Complaints due to incorrect data will not be accepted as the responsibility for the print data lies with the client. Please check your print data carefully. For all printed materials, minor variations in color and format may occur even with existing original print patterns or data or compared to a previous job without any reason for complaint. The same applies to the comparison between other products (for example digital proofs, proofs, preliminary samples) and the final product.

Due to production reasons, we can not pay attention to the direction of the paper. A resulting slight break-open during folding and deviations in the strength or stiffness of the product are acceptable and can not be complainted about. Production-related or machine-related, it can lead to unavoidable minor cutting, punching, embossing, printing and folding tolerances that do not entitle to reclamation. Material changes that occur due to age or environmental impact do not constitute a defect. In this regard, the reclamation of paper corrugations is excluded because they can not be avoided in digital printing. The acknowledgment of a complaint related to the above reasons lies with the contractor.

Please note that we accept no liability for the processing of foreign materials. The processing e.g. self-printed paper, scanning your originals, etc. is at your own risk, even if processing is carried out by a sedruck employee. There is no liability for a damage to the originals.

8. Cancellation Policy & Exclusion from Cancellation when Consumer Contracts Apply

8.1 Right of Revocation Concerning Delivery of Orders Which Are Not Customer-Specific and Are Delivered in One Single Consignment

You are entitled to withdraw from this contract without giving any reason within a period of fourteen days. The period of revocation is fourteen days, and begins on the day you or a third person designated by you and who is not the deliverer, receive or have received the order. 

In order to exercise your right of revocation, you must inform us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, telefax, email or by telephone). You may use the provided order cancellation template, but this is not mandatory.

In order to meet the deadline for withdrawal, it is sufficient for you to dispatch your notification of withdrawal before the end of the revocation period.

Consequences of Revocation

Should you decide to withdraw from this contract, we must refund all payments that we have received from you, including cost for shipping (with exception of any additonal costs that occured because you chose a shipping option other than our cheapest standard shipping), immediately and at the latest within fourteen days of the day on which we received your notification of withdrawal. As a general rule we use the same payment method to refund your payments that you used for the original transaction. Unless otherwise was expressly agreed with you. Under no circumstances shall you be charged any fees for this refund. We are entitled to refuse refund until we have received the original order or you can provide evidence that the order is being returned to us, depending on what is the earliest.

You must return the delivered products to us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) immediately and at the latest within fourteen days of the day on which we received your notification of withdrawal. The deadline is considered met if you dispatch the order before the end of the fourteen day period. We will bear the costs for the return consignment. You are only liable for any diminished value of the product if this diminshed value is due to other use than testing the quality, properties and functionality of the product.

Special note: The right of revocation shall not apply if you expressly agreed that we begin processing your order before expiry of the revocation period.

8.2 Right of Revocation Concerning Delivery of Several Orders Which Are Not Customer-Specific and Are Delivered in Several Consignment

You are entitled to withdraw from this contract without giving any reason within a period of fourteen days. The period of revocation is fourteen days, and begins on the day you or a third person designated by you and who is not the deliverer, receive or have received the order. 

In order to exercise your right of revocation, you must inform us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, telefax, email or by telephone). You may use the provided order cancellation template, but this is not mandatory.

In order to meet the deadline for withdrawal, it is sufficient for you to dispatch your notification of withdrawal before the end of the revocation period.

Consequences of Revocation

Should you decide to withdraw from this contract, we must refund all payments that we have received from you, including cost for shipping (with exception of any additonal costs that occured because you chose a shipping option other than our cheapest standard shipping), immediately and at the latest within fourteen days of the day on which we received your notification of withdrawal. As a general rule we use the same payment method to refund your payments that you used for the original transaction. Unless otherwise was expressly agreed with you. Under no circumstances shall you be charged any fees for this refund. We are entitled to refuse refund until we have received the original order or you can provide evidence that the order is being returned to us, depending on what is the earliest.

You must return the delivered products to us (sedruck KG, Ludwig-Hupfeld-Straße 16, 04178 Leipzig) immediately and at the latest within fourteen days of the day on which we received your notification of withdrawal. The deadline is considered met if you dispatch the order before the end of the fourteen day period. We will bear the costs for the return consignment. You are only liable for any diminished value of the product if this diminshed value is due to other use than testing the quality, properties and functionality of the product.

Special note: The right of revocation shall not apply if you expressly agreed that we begin processing your order before expiry of the revocation period.

8.3 Exclusion of the Right of Revocation for the Delivery of Orders Which Are Customer-Specific

The right of revocation is not applicable for distance contracts – concerning the delivery of orders that are not pre-manufactured and where manufacturing is based on personal choices by the customer or which clearly correspond with the customers personal needs. As far as the order of the print products is made via the website of the sedruck KG according to customer specifications, the legal right of revocation is excluded. A contractual right of revocation is not guaranteed.

9. Documents & Copyright

The documents must be provided in the formats indicated on our website. Otherwise we cannot guarantee a flawless end result. The customer is responsible for their documents. It is prohibited to copy works protected by copyright. The contractor is not liable for the contents of the order. By placing an order the customer confirms that they possess all proprietary rights and copyrights for or are authorised to re-use the provided documents. The customer is liable for all damages caused by ineligible use and will bear all incurred costs. We remain entitled to claim compensation for the order, should a third party claim copyrights or rights of use. As soon as this is the case the contractor will invoice the costs for the provided services and the incurred costs.

10. Privacy Policy

You can read our Privacy Policy here.

11. Enforceability

Should individual phrases or parts of the text no longer comply or no longer fully comply with current legal requirements, the content and validity of the remainder of the document remains unaffected. In such a case the invalid provisions shall be reinterpreted or complemented or replaced so that the economic and intended purpose of the invalid provision is met or becomes valid.

12. Applicable law and place of jurisdiction

For contracts with traders, legal persons governed by public law or special public law funds, the exclusive place of performance and place of jurisdiction is our registered office in in 04178 Leipzig, Germany. Toward consumers legal regulations apply.

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